Help

Doctor working on computer.
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Your RCPI Username is the prefix to your @physicians email account. If your @physicians email account is JoeBloggs@physicians.ie, your username is JoeBloggs.

If you do not have an @physicians account, your username is the username or email address you registered with RCPI when you logged in as a first-time user.

If you are unsure of any of these details or require assistance please contact helpdesk@rcpi.ie to retrieve your username

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You selected your password the first time you logged in. If you've forgotten it, you can reset your password by entering your username here.

You will be emailed a link to the email address you registered with RCPI.

This is the email address where you receive all your notification from RCPI.

Once you have received the link please enter a new password and confirm it click save.

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We will send your new password to the email address you registered with RCPI. This is the email address where you receive all your notification from RCPI.

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If you don't have access to the email account you registered with RCPI, contact us to let us know.

This is not an instant process so please give us a little time to reset your details.

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You will be prompted to create an RCPI Account the first time you book, apply for, or purchase something; for example when you book a course, apply for an exam, or enroll on a Professional Competence Scheme.

If you would like to create an RCPI Account without booking or purchasing something, please click here to create an account.

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Your password should be at least eight characters in length. For increased security use a mix of upper and lower-case letters and numbers. 

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If you are creating a new RCPI Account, your username must be a valid email address. Make sure it's a valid email address, as all confirmation emails will be sent to that address.

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Our website currently supports all modern browsers at their latest versions.

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Yes, 1MB is the minimum bandwidth requirement for the website.

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The website was designed around a resolution of 1280px by 1024px but other resolutions can be used.

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A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit and other settings that can make your visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

We use cookies for many purposes. We use them, for example, to count how many visitors we receive to a page and to give you a better experience in using our services.

Cookies are intended to improve your user experience by making it easier and faster to navigate through a website. For example, RCPI Online Services requires you to log in to gain access. If we did not use cookies, then you would be required to enter your login details every time you navigated to a new service because the website would not be able to remember that you had already logged in.

You can see a list of the types of cookies used by RCPI Online Services below and our privacy statement explains how we protect your privacy in our use of cookies and other information.

Cookies are meant to improve the user experience, but some users prefer to set restrictions on the types of cookies that can be stored on their computer or mobile phone. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies.

It is important to note that you will lose some functions of a website if you choose to restrict or disable its cookies.

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Security

We use multiple security cookies to authenticate users through RCPI Digital Services. For example, we use cookies called "SimpleSAMLAuthToken" and "_shibsession_xxx". These cookies are set by our authentication system and contain digitally signed and encrypted records of your username and browsing session information. The combination of these cookies allows you to pass easily through RCPI Digital Services without having to log in again.

These Cookies are removed when you close your browser.

Processes

Process cookies help make RCPI Digital Services work and deliver the experience that you expect, like navigating around web pages or accessing secure areas of RCPI Digital Services. Without these cookies, RCPI Digital Services cannot function properly. For example, we use a cookie called "RCPIurl" which makes it possible for RCPI Digital Services to know where you started from, so it can return you to that place when you complete a course booking. By blocking this cookie RCPI Digital Services won't know where to return you to which will infringe on your navigation experience.

Session State

Websites often collect information about how users interact with a website. This may include the pages users visit most often, and whether users get error messages from certain pages. RCPI Digital Services use these so-called 'session state cookies' to help us improve our services, in order to improve our users' browsing experience for some example "PHPSESSID" and "rcpi_sess". Blocking or deleting these cookies will not render the website unusable.

Session Management

A number of our services also create cookies to improve your user experience by making it easier and faster to navigate through the services. For example ePortfolio creates a cookie called "NESEportfolioAuth10". Moodle (RCPI Digital learning management system) creates a cookie called "Moodlesessionxxx999yyy". These Cookies are removed when you close your browser.

Analytics

Google Analytics is an analytics tool that mainly helps us to understand how you engage with RCPI Digital Services. We use Google analytics including universal analytics which set cookies on the domain of the site you are visiting. It uses a set of cookies with names like '__utma', '__utmz' and '__cid' to collect information anonymously and report website trends without identifying individual visitors. If you don’t want Analytics to be used in your browser, you can install the Google analytics opt out browser add-on.

Learn more about Google analytics and privacy

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If you are a Trainee, Collegiate Member, Licentiate or Fellow of RCPI or one of our Faculties/Institute, you will see the fee you need to pay when you log in as part of the booking/application process.

Doctors on our Basic and Higher Specialist Training programmes enjoy free access or discounted fees for many of our courses and events. Our Collegiate Members, Licentiates and Fellows are also entitled to free access or discounted fees for many courses and events, however this is dependent on being up to date with your annual subscriptions payments. In some cases, those who are retired are entitled to additional discounts.

If you have paid your annual subscription for Collegiate Membership, Licentiateship or Fellowship, you will see what discount you are entitled to when you log in as part of the booking/application process.

How to pay annual subscriptions

You should receive an email from RCPI each year, detailing the amount due. You can pay in five different ways, listed below.

Pay by credit card online

Log in to our website. Click on Notifications and click on confirm beside your subscription bill.

Pay full amount or in instalments by direct debit

You can pay your subscription in instalments if you pay by direct debit. You will need to complete a direct debit mandate form and return it to RCPI. Under the SEPA payments system, we are only able to set up direct debits from Euro accounts within the Eurozone area.

Pay by cheque or bank draft

Simply attach your Euro cheque or bank draft to our remittance form and return it to RCPI. Due to Irish banking regulations we can only accept Euro cheques or bank drafts drawn on banks in the Republic of Ireland. Non-Euro drafts will be returned by post and we cannot accept responsibility for their loss.

Pay by credit or debit card over the phone

Call the RCPI Helpdesk which is open Monday to Friday 09:00 – 17:00 GMT on Freephone 1800 303 574 (ROI Only) or +353 1 863 9721 or helpdesk@rcpi.ie. Please have your RCPI ID and credit card details to hand.

Ask for an invoice to be sent to your employer

We can now invoice your employer. If you would like to avail of this option please contact the RCPI Helpdesk on Freephone 1800 303 574 (ROI Only) or +353 1 863 9721, and have your RCPI ID to hand.

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If you are a Trainee, Collegiate Member, Licentiate or Fellow of RCPI or one of our Faculties/Institute, you will see the fee you need to pay when you log in as part of the booking/application process.

Doctors on our Basic and Higher Specialist Training programmes enjoy free access or discounted fees for many of our courses and events. Our Collegiate Members, Licentiates and Fellows are also entitled to free access or discounted fees for many courses and events, however this is dependent on being up to date with your annual subscriptions payments.

If you have paid your annual subscription, or you are currently on a Basic or Higher Specialist Training programme with RCPI, please contact our Alumni Office if you believe you are not seeing the correct fee when you log in - Contact Claire Kelly at clairekelly@rcpi.ie or +353 (0)1 863 9695.

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To access the online components of a course, log in to our website (www.rcpi.ie) and, once logged in, click on the button entitled The Physician Network on the right-hand side of the screen.

When The Physician Network opens, look for My Courses in the dark grey panel on the left-hand side of the screen. When you click on My Courses, you will see a list of courses that you are currently enrolled on.

To open a course, click on the course title. This will open the course homepage. 

When you are on the course homepage you will see a green Launch button on the top right-hand side of the screen. Clicking on this will launch the course in a new window.

When you launch a course you will see all the elements you need to complete in a left-hand table of contents. The table of contents is collapsed by default but you can expand it by clicking on the + button above it.

Make sure you work through each section of the course in sequence. When you have completed a section (this could involve watching a video or answering a question), click on the green Mark as Complete button at the top of screen.

If the content you are looking at is a video, you need to advance the content using the smaller grey arrows at the bottom of the screen – if you click on the green arrow before completion of the videos you will need to return to the video to watch it in its entirety before you can mark it as complete.

When you complete a course you will be asked to complete an online evaluation form; completing this evaluation, along with any required assessments, will unlock your certificate of completion. The course is now marked as completed by you.

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If you are in your final year of training and your mandatory course is fully booked, please contact our Postgraduate Medical Education Centre at courses@rcpi.ie and they will add you to a waiting list.

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Please check that your documents meet the following criteria:

  • Smaller than 2MB
  • In one of the following formats: doc, docx, pdf, jpg, or jpeg
  • Photographs of documents are not accepted
  • Document has been given a title that follows the specified naming convention, e.g. Attested copy of primary medical degree

 

If you need help please contact the RCPI Helpdesk, which is open Monday to Friday 09:00 – 17:00 GMT on Freephone 1800 303 574 (ROI Only) or +353 1 863 9721 or helpdesk@rcpi.ie

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The Physician Network is a digital learning platform developed by the Royal College of Physicians of Ireland in 2016. It is where you can complete online courses and assessments and connect with other doctors taking your course.

The Physician Network can be used on desktop, tablet and mobile.

The Physician Network replaces Moodle as our platform for digital learning on 30 June 2016.

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To access The Physician Network log in to our website (www.rcpi.ie) and, once logged in, click on the button entitled The Physician Network on the right-hand side of the screen.

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Your courses are available under the My Courses section of the Physician Network.

First, you need to access The Physician Network - Log in to our website (www.rcpi.ie) and, once logged in, click on the button entitled The Physician Network on the right-hand side of the screen.

When The Physician Network opens, look for My Courses in the dark grey panel on the left-hand side of the screen.

When you click on My Courses, you will see a list of courses that you are currently enrolled on.

To open a course, click on the course title. This will open the course homepage.

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To start or continue an online course, you will need to open the course homepage and click on the green Launch button on the top right-hand side of the screen.

First, you need to access The Physician Network - Log in to our website (www.rcpi.ie) and, once logged in, click on the button entitled The Physician Network on the right-hand side of the screen.

When The Physician Network opens, look for My Courses in the dark grey panel on the left-hand side of the screen.

When you click on My Courses, you will see a list of courses that you are currently enrolled on.

To open a course, click on the course title. This will open the course homepage.

When you are on the course homepage you will see a green Launch button on the top right-hand side of the screen. Clicking on this will launch the course in a new window.

When you launch a course you will see all the elements you need to complete in a left-hand table of contents. The table of contents is collapsed by default but you can expand it by clicking on the + button above it.

Make sure you work through each section of the course in sequence. When you have completed a section (this could involve watching a video or answering a question), click on the green Mark as Complete button at the top of screen.

If the content you are looking at is a video, you need to advance the content using the smaller grey arrows at the bottom of the screen – if you click on the green arrow before completion of the videos you will need to return to the video to watch it in its entirety before you can mark it as complete.

When you complete a course you will be asked to complete an online evaluation form; completing this evaluation, along with any required assessments, will unlock your certificate of completion. The course is now marked as completed by you.

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Once you have successfully completed a course, you can access your certificate of completion in two ways:

  • On the course homepage under Report you have the option to generate the certificate and download it.
  • In My Courses under the Completed Courses tab, you will see a list of courses that you have completed with the option to download certificates of completion.
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If you want to download another copy of your certificate, you can repeat the steps outlined under How do I download my certificate of completion above.

If this does not work for you, please contact our Postgraduate Medical Education Centre at courses@rcpi.ie or by phone on +353 (0)1 863 9700.

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You should have received an email from RCPI in February 2016 to let you know if your course was moving to The Physician Network or staying in Moodle. The email was sent to your registered email address.

If you have not received this email please check your Junk email folder.

If you did not receive an email please contact our Helpdesk at helpdesk@rcpi.ie or +353 1863 9721

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When you book an online course you will receive an email confirming that you are now enrolled.

Within 30 minutes you will receive a second email with instructions on how to access the course within the Physician Network. Once you have received this email, your course will appear under My Courses within The Physician Network.

If you do not receive this second email, please contact our Helpdesk at helpdesk@rcpi.ie or +353 1863 9721.

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If you have used up your three assessment attempts, please contact our Helpdesk, who will be able to help you with completing your course: helpdesk@rcpi.ie or +353 1863 9721.

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The Physician Network will work on Chrome, Safari and Internet Explorer. You may encounter issues with Firefox.

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The RCPI ePortfolio is a digital service for recording your progress through our training programmes.

It allows you to log training, educational and assessment activities, and will help you to see if you are on target for mandatory training requirements as outlined in your curriculum.

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To access ePortfolio log in to our website (www.rcpi.ie) and, once logged in, click on the button entitled RCPI ePortfolio on the right-hand side of the screen.

If you are a Trainee and you do not see this button when you log into our website, please contact your coordinator in our Medical Training department.

Find contact details for BST

Find contact details for HST

ePortfolio for Trainers

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To access ePortfolio log in to our website (www.rcpi.ie) and, once logged in, click on the button entitled RCPI ePortfolio on the right-hand side of the screen.

If you are an RCPI Trainer and you do not see this button when you log into our website, please contact our Helpdesk, which is open Monday to Friday 09:00 – 17:00 GMT on Freephone 1800 303 574 (ROI Only) or +353 1 863 9721 or helpdesk@rcpi.ie

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In order to register as a new RCPI Trainer, you must meet the following criteria:

  • Be registered on the relevant Specialist Division of the Medical Council Register
  • Be registered on a Professional Competence Scheme
  • Practice at a consultant/specialist level post in Ireland
  • Completed the RCPI Physicians as Trainers Essential Skills course

If you would like to become an RCPI Trainer, simply complete this application form.

The application process is the same whether you supervise Trainees in Basic Specialist Training or Higher Specialist Training.

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The RCPI ePortfolio is a digital service for recording your Professional Competence activities.

It allows you to record evidence that you have complied with the standards set by your Professional Competence Scheme, which you can present to the Irish Medical Council.

You must use ePortfolio to record your Clinical (Practice) Audit and Continuing Professional Development (CPD) activities. What you record will appear on your Annual Statement of Participation.

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To access ePortfolio log in to our website (www.rcpi.ie) and, once logged in, click on the button entitled RCPI ePortfolio on the right-hand side of the screen.

If you are enrolled on a Professional Competence Scheme and you do not see this button when you log into our website, please contact our Professional Competence department.

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RCPI Committees is a digital service to help you keep track of RCPI meetings and committees that you are a member of. You should use this service to confirm your attendance at meetings, give your apologies, and read the agenda, tabled documents and minutes for your committees and working groups.

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To access RCPI Committees, you need to log in to our website, www.rcpi.ie. When you are logged in, click on the button entitled RCPI Committees on the right-hand side of the screen.

If this button does not appear when you log in and you are a member of a committee in RCPI, please contact the administrator for your Committee. If you do not know who your committee administrator is, please contact our main reception on +353 (0)1 863 9700.

Once you are in RCPI Committees, you will see a list of the committees that you are currently a member of. Simply click on a committee name to access the agenda and meeting materials for that committee.

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If you are a new member of a committee, it may take 24 hours for your access to RCPI Committees to activate. If you try again the next day you should be able to access RCPI Committees without any problems.

If this does not resolve the issue, please contact our Helpdesk, which is open Monday to Friday 09:00 – 17:00 GMT on Freephone 1800 303 574 (ROI Only) or +353 1 863 9721 or helpdesk@rcpi.ie.

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We used to provide @physicians email accounts to Trainees, Members and Fellows so that important correspondence could be sent to a secure, reliable email address. It is a Microsoft Live@Edu service.

The service remains available to all those who were provided with an @Physicians email address. We are no longer creating new @Physicians email accounts.

Now, if you are applying to an RCPI training programme, exam or course for the first time, you will need to use your own email address. You may use a personal or work email address.

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We are no longer creating new @Physicians email accounts. If you do not currently have an @Physicians email account, we cannot create one for you. This service has not been available to new Trainees, Members and Fellows since 2014.

Doctors who were previously given an @Physicians email account can continue to use it.

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If you were previously provided with an @Physicians email account, you can access it by logging in to our website. When you are logged in, click on the button entitled @physicians on the right-hand side of the screen.

If you were never provided with an @Physicians email account, it is not possible to access this service.

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HST Recruitment is a digital service to support the recruitment and selection process for Higher Specialist Training.

Access to HST Recruitment is given to interview panel members. 

This service is only available during the HST recruitment and selection process each year; generally from December to the following February.

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To access HST Recruitment, you need to log in to our website, www.rcpi.ie. When you are logged in, click on the button entitled HST Recruitment on the right-hand side of the screen.

You then need to select the relevant specialty - The specialty for which you are an interviewer.

If you are an interview panel member for Higher Specialist Training, and you do not see this button, please contact the relevant coordinator in Higher Specialist Training.

View contact details for Higher Specialist Training.

Contact us

RCPI Helpdesk

Tel: +353 1 8639721

Contact our Helpdesk for assistance with using our online products and services. Open Monday to Friday, 9:00am - 5:00pm. In Ireland? Call us free of charge on 1800 303 574 (Republic of Ireland only).