Watch the Fred Lee video at TedX, discussing the different layers of service delivery and patient emotional experience of that service.
You might like to access one of the following websites:
- IFIC International Foundation of Integrated Care - advocating for integrated care, with the aim of maximising the health and wellbeing of people and communities while improving the overall effectiveness and sustainability of health and care systems
- The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare
- PlaneTree not-for-profit providing standards for person-centered excellence
- ICOHN International Coproduction Health Network is a collaborative learning system to support existing and new communities of practice, with an overarching goal of improving health